www.wheels24.co.uk is an Internet service brought to you by Delticom Tyres Ltd., Witney, Oxfordshire.
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Customer support and service
If you require any advice or help regarding either our website or the tyres that we sell, please call us on 0808 1891233 (freephone) (Monday to Friday from 7 am to 9 pm) or you can contact us using the e-mail address listed below.
Please contact firstname.lastname@example.org:
- for technical problems
- for questions regarding tyre sizes or our products in general
- if you have any questions about your order
- if you have a complaint or wish to return goods
- for general information
For press information, please go to www.delti.com/press/english
Our postal address:
6 Langdale Court
Telephone: 00443308080759 (Monday to Friday from 10 am to 4 pm)
Commerzbank London Branch
PO Box 286
23 Austin Friars
London EC2P 2 JD
Account number: 20737320
Sort code: 406201
SWIFT code: COBAGB2X
VAT Registration No 768 4385 79
Directors: Kai Dopmann
Please do not return any tyres to the above address. We cannot accept tyre deliveries at this address. Please either call us or contact us by email at email@example.com. We'll arrange to have the tyres picked up from your address.
If for any reason you are unhappy with the service we provide please contact us on 0808 1891233 (freephone) or you can e-mail us at firstname.lastname@example.org. Complaints will be acknowledged within 5 working days. On receiving your complaint, along with the acknowledgment, we'll tell you how long we expect to take to resolve your problem and will keep you informed about the progress we are making. All complaints are dealt with effectively, fairly and in complete confidence.
German law applies, to the exclusion of the UN purchasing law. The EU has set up an online portal to assist dissatisfied customers. In case of complaints about goods or services which you bought through us via the Internet, you can find a neutral dispute resolution authority at the following address https://ec.europa.eu/consumers/odr,in order to attain an extrajudicial solution. Please note that at the moment (Stand 19/02/2016) there is no dispute resolution authority for certain sectors and in the following countries: Germany, Croatia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovenia, Spain. Therefore, as a consumer you can probably not use this portal to resolve any disputes with us in those countries.